Text files with the word "Encrypted" in the text are seen as password protected pdf files instead
When I’m trying to upload a text file, if the word “Encrypted” (case matters) is somewhere in the text the upload will fail with the error “password pdf file is not supported” or something like that. It wasn’t a pdf file at all. It was a text file.
I tracked this bug to the presence of the word “Encrypted” somewhere in the text inside the file. the word “encrypted” doesn’t trigger this. I haven’t tried any other combinations of case variations.
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Comments6
Jack
Sep 3, 2025
I have not been able to reproduce this bug. Can you create a support ticket with the PDF files?
Jack
Sep 3, 2025
I’ve emailed you from the support channel. Looking forward to your reply.
Yellow Lamp
Sep 6, 2025
Just a quick heads up, I’m on vacation right now but I’ll answer as quickly as possible.
But they weren’t even PDF files. they were txt files. with the “Encrypted” word somewhere in the text. the system wrongly identified the file as being a pdf and password encrypted.
Jack
Sep 10, 2025
This bug has been fixed. Thanks again for the report.
Yellow Lamp
Aug 30, 2025
Actually, the exact real error is: “We can not process a password protected PDF. Please remove the password and try again.”
Jack
Sep 10, 2025
Thank you I was able to repro this. We are looking into it.