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Text files with the word "Encrypted" in the text are seen as password protected pdf files instead

When I’m trying to upload a text file, if the word “Encrypted” (case matters) is somewhere in the text the upload will fail with the error “password pdf file is not supported” or something like that. It wasn’t a pdf file at all. It was a text file.

I tracked this bug to the presence of the word “Encrypted” somewhere in the text inside the file. the word “encrypted” doesn’t trigger this. I haven’t tried any other combinations of case variations.

Status: Completed6 comments

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Comments6

  • Jack

    Team•

    Sep 3, 2025

    I have not been able to reproduce this bug. Can you create a support ticket with the PDF files? 

    • Jack

      Team•

      Sep 3, 2025

      I’ve emailed you from the support channel. Looking forward to your reply.

      • Yellow Lamp

        •

        Sep 6, 2025

        Just a quick heads up, I’m on vacation right now but I’ll answer as quickly as possible.
        But they weren’t even PDF files. they were txt files. with the “Encrypted” word somewhere in the text. the system wrongly identified the file as being a pdf and password encrypted.

        • Jack

          Team•

          Sep 10, 2025

          This bug has been fixed. Thanks again for the report.

  • Yellow Lamp

    •

    Aug 30, 2025

    Actually, the exact real error is: “We can not process a password protected PDF. Please remove the password and try again.”

    • Jack

      Team•

      Sep 10, 2025

      Thank you I was able to repro this. We are looking into it.